"When it comes to heating and HVAC in the future we only know one name, Bader! "
 
John and Susan Hancock

 

 

   Contact Us > Customer Satisfaction Survey

Customer Satisfaction Survey

Many of our best ideas for improving our services come from our valued customers like you. We appreciate your business and also value your opinions. Thank you for taking the time to complete the following questionnaire.


1.) How did you find out about Bader Mechanical, Inc.?
2.) Did you know Bader Mechanical, Inc. is a full service company that can take care of all your HVAC, Plumbing and Refrigeration needs? Yes No  
3.) When you called Bader Mechanical, Inc. was the person taking your phone call courteous & professional? Yes No  
4.) When you placed your service call were you transferred to the person who could take care of your needs quickly? Yes No  
5.) Did the person you spoke to handle your situation to your satisfaction? Yes No  
6.) Was the response to your service call handled in a timely manner? Yes No  
7.) Did our service technician arrive in a timely manner? Yes No  
8.) Did our service technician introduce himself when he arrived? Yes No  
9.) Was our service technician:
      a.) Courteous?		 Yes No  
      b.) Professional? Yes No  
      c.) Appearance was neat & clean? Yes No  
10.) Was the service performed on your equipment to your satisfaction? Yes No  
11.) Do you feel our service technician was knowledgeable? Yes No  
12 ) How did Bader Mechanical, Inc prices compare to other companies?  
13.) Did you feel that you were given quality service? Yes No  
14.) Would you call Bader Mechanical, Inc. again for service? Yes No  
15.) Would you refer Bader Mechanical, Inc. to another company? Yes No  
16.) Did the service technician leave a business card? Yes No  
17.) Was your billing sent out in an accurate & timely manner? Yes No  
18.) Overall, were you satisfied with our service? Yes No  
19.) Do you have a service contract with Bader Mechanical, Inc? Yes No  
20.) Would you be interested in a service contract? Yes No  
21.) Are you a commerical or residential customer? Commerical
Residental 		 
22.) Would you like to receive invoices electronically? Yes No  
23.) Would you like to make payments electronicaly? Yes No  
24.) Would you use an online scheduling system if it were available? Yes No  

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